Become A Partner

Interested in Becoming a Simetric Partner?

Join the Simetric Partner Program to deliver immediate time to value for your customers.
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Partner Models

EnterpriseResellAPIaas
PortalSimetricSimetricPartner or End Customer
BrandingSimetricPure Resell: Simetric
White Label: Partner		Partner
ContractSimetric → CustomerPure Resell: Simetric → Partner → Customer
  • Simetric to Partner per Order
  • Simetric a line item on customer billing
  • White Label: Simetric → Partner → Customer
  • Simetric to Partner across all SIMs with volume discounts across the total footprint
  • Partner can embed into partner offerings
Simetric → Partner → Customer
  • Simetric to Partner across all SIMs
  • Partners can embed into various offerings
SubscriptionsSimetric PackagingSimetric PackagingCustom
PricingSimetric List PriceSimetric Wholesale PriceCustom

Partner Tiers

Support High Level Description
Level 0
  • In Application help and support tools
  • Knowledge base
Level 1
  • Support represent a very basic level of support service.
  • Supporting and solving common issues faced by customers such as solving usage issues, providing detailed product information, and fulfilling service desk request that need deeper involvement.
Level 2
  • Support level is for providing indepth troubleshooting, technical analysis, and support.
  • In depth knowledge of application functionality and ability to understand advanced customer use cases to solve issues.
  • Ability to document issues at a level of depth for technical escalation.
Level 3
  • Support levels is for providing indepth troubleshooting, technical analysis, and support from the backend.
  • This level may or may not come to the front end or may not communicate directly with end users or customers. Here, experienced and knowledgeable technicians assess incidents (or problems) and provide solutions.
Level 4
  • This supports the top level of technical Management Function and used to provide an expert level of support for product.
  • This group has access permission to the highest level of technical resources available for issue resolution or new feature creation. This group typically follows the problem management activities.
  • The Tier-4 technicians attempt to reproduce problems in the lab environment and tried to find the root cause, using product code, designs, or specifications.
  • Once the root cause is identified, the fixes to the issues are documented and communicated to Tier-1 and Tier-2

Join an Elite Group of Simetric Partners

Kore

Join an Elite Group of Simetric Partners

Kore

PRODUCT

CUSTOMERS

ABOUT

LOCATIONS

  • ALPHARETTA, GA
  • 65 Roswell Street
  • Suite 100
  • Alpharetta GA 30009
  • SEATTLE, WA
  • PUNE, INDIA

SUPPORT & SALES

  • SUPPORT
  • SALES
  • PRESS
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LOCATIONS

  • ALPHARETTA, GA
  • 65 Roswell Street
  • Suite 100
  • Alpharetta, GA 30009
  • SEATTLE, WA
  • PUNE, INDIA
  • PUNE, INDIA
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